Start A Repair - samstechcenter.com

* Disclaimer *

Sams Tech Center Provides repair services for personal electronics devices, including but not limited to smartphones, tablets, computers, game consoles, TV’s, and related consumer electronics. These repair services are only offered to customers located locally within the Phoenix, Arizona area. Customers residing in any U.S. State may return or mail any product for repair if purchased directly from “samstechcenter.com” website, including Any Pre-Built PC, Tech Devices, accessories, and branded merchandise, for the purposes of refund, replacement or repair, subject to the company’s applicable return, warranty, and service policy.

Contact Info

N 83rd Ave Peoria, AZ, 85381

(862) 225-2615

techcaresupport@samstechcenter.com

Find Us

Send us a message

Have any questions about your recent purchase? Need your device’s to be looked at? Send us a brief description of the issue about any of your Tech Devices then well respond in a timely manner so we can get the repairs started and handed to you as soon as possible, as well as any questions about your recent purchases

Name

Need Your Preciouses Tech Devices Repaired or looked at? Select Device

If Selected "Other" Place What Device you are Inquiring About Below

Select Device Brand For PC Tower/Laptop/Accessories

If Selected "Other" Place The Brand Of The Device Below

Select Device Brand For all Other Tech Devices

If Selected "Other" Place The Brand Of The Device Below

Provide The Model & Series Of The Product Below

Subject

What Issues Are You Experiencing

Frequently Asked Questions

What information do I need to provide about my device?

We ask customers to provide detailed information to help us diagnose the issue accurately and efficiently. This includes the device type, brand, model number, and a clear description of the problem, such as when it started, any error messages, unusual sounds, or physical damage. Sharing recent updates, previous repairs, or any troubleshooting steps already attempted is also extremely helpful. The more information provided, the faster and more precise we are able to in identifying the issue and offering the best repair solution.

Do I need to back up my data before I turn in for a repair?

We highly recommend that customers back up their data before bringing in any device for repair to ensure their personal information remains safe and accessible. While we make sure to handle every device with great care, certain repairs especially those involving storage drives, system failures, or hardware replacements can carry a small risk of data loss. Creating a backup protects your important files, photos, documents, and settings in case the repair process requires a full reset or results in unexpected data corruption. This simple step provides peace of mind and helps ensure your information remains secure throughout the repair process.

What if my device has additional hidden issues?

We will promptly notify the customer before proceeding. These issues were not initially visible or disclosed beforehand. Any additional repairs, parts, or labor required as a result of these findings may result in revised costs and extended completion time. No additional work will be performed without the customer’s authorization. Declining recommended repairs may affect device functionality or reliability, and we cannot guarantee performance for issues that remain unaddressed. For more information Please visit the first page / section 0 under "If We Find Any Additional Issues With Your Personal Device" on our Terms of Service

What Warranty does Sam's Tech Center offer for personal device repairs?

Sam’s Tech Center provides a one-year limited warranty covering parts and labor only for the specific repair we performed, and only when a defect is directly caused by our workmanship or the replacement part. If the same issue returns or a repaired part fails within the warranty period, we will re-repair the device, replace the part, or, if neither option is possible, offer a partial or full refund for the part. This warranty does not cover damage caused by misuse, drops, liquid exposure, unauthorized repairs, normal wear and tear, software issues, or problems unrelated to the original repair, nor does it cover data loss or any incidental or consequential damages. To qualify for warranty service, the device must not be opened or modified after our repair, and customers must report issues promptly. For more information please direct to Section 30 under "Personal Electronic Repair Warranty" on our Terms of Service